Hospice of Homer is hiring a part-time (32 hours per week), permanent Service Coordinator. Successful candidate will be an out-going self-starter with experience in human services, excellent communication skills, and strong commitment to client confidentiality. Desired skills include knowledge of office and computer equipment, ability to organize and track multiple tasks, volunteer management, attention to detail, compassionate service, and community outreach. Experience with donor databases, medical equipment, and non-profit health preferred. To apply, email resume, letter of interest, and three professional references to firstname.lastname@example.org. Position is open until filled.
Position: Service Coordinator
Status: Part-time, 32 hours per week
Reports to the Executive Director for the coordination and documentation of volunteer activities and client services, consistent with HOH policies and procedures. Oversees direct-care client programs and all volunteers.
1. Minimum 4 years combined education and/or experience in human services.
2. Demonstrated excellence in both written and verbal communication skills.
3. Demonstrated compassion, tact, and diplomacy in facilitation of relationships.
4. Demonstrated knowledge of computer including word processing and database usage as well as general office procedures.
5. Demonstrated ability to prioritize tasks and handle pressure and delicate situations.
6. Demonstrated ability to work well with a team.
7. Ability to lift 40 lbs.
8. Valid Alaska driver’s license and current automobile liability insurance.
9. Experience with hospice as well as training and management of volunteers preferred.
10. Ability to maintain confidentiality.
Position requires occasional driving to meetings and clients’ homes, sometimes in inclement weather and on icy roads as well as possible exposure to noxious odors and infectious diseases. Most work is performed indoors. Occasional moving of equipment, some weighing up to 40 pounds.
1. Develop and maintain effective and cooperative relationships with hospice volunteers, clients and their families, and partner agencies.
2. Receive client referrals and conduct client intake in timely manner. Develop service plan in coordination with the client, family, and partner agencies. Maintain/oversee client records in accordance with policies and procedures, with attention to confidentiality. Provide information regarding client deaths to Administrative Assistant in a timely manner.
3. Match volunteer(s) to clients. Maintain and regularly update current volunteer lists and volunteer contact information. Contact inactive volunteers annually to determine recommitment. Monitor local relevant training opportunities and communicate information regarding these trainings to volunteers. Track volunteer hours.
4. In coordination with the Administrative Assistant, create and maintain a list of on-going volunteer tasks for office volunteers.
5. Document, monitor, and report program expenses and grants to director on a monthly basis.
6. In coordination with the Director, schedule, organize, prepare materials for, and conduct annual volunteer training. Create, update, and maintain volunteer training modules including quarterly trainings on topics relevant to volunteer duties
7. Supervise/maintain the medical equipment loan program. Develop/maintain systems, procedures, and forms for effective program management.
8. To ensure compliance with State of Alaska requirements, on a weekly basis, track and report to supervisor the number of hours spent in the field and number of hours spent in the office to determine accurate Worker’s Compensation insurance rates.
9. Annually identify organizations for potential volunteer recruitment and conduct outreach to schedule recruitment events. Actively recruit volunteers for all programs on an ongoing, year-round basis.
10. Support Fund Development activities as needed.
11. Perform other duties as assigned.