Hospice of Homer

Position Description:  Client Services Coordinator

Mission Statement: To serve the Southern Kenai Peninsula by providing comfort, dignity, and choice through care, support, and education to the frail and isolated and to those facing end-of-life issues.

Our motto at Hospice of Homer is “Compassion in Action”, and we aim to honor that ideal in our interactions with all clients, volunteers, donors, and staff. 

Responsibilities

The Client Services Coordinator is a vital, multi-faceted role at Hospice of Homer. This part-time position is responsible for supporting clients with case management, and serving those who walk into the office. This position ensures efficient program operations, quality service delivery, and excellent volunteer and client support. The Client Services Coordinator works closely with staff, volunteers, and the community to uphold the mission and values of Hospice of Homer.

1.  Client Services Support

• Develop and maintain effective and cooperative relationships with Hospice volunteers, clients and their families, and partner agencies.

• Receive client referrals and conduct client intake in a timely manner. 

• Develop a Plan of Care in coordination with the client, family, and partner agencies. 

• Fax Plan of Care documents to the Primary Care Physician

• Maintain accurate and up-to-date client records in accordance with policies and procedures, with attention to confidentiality. 

• Regularly connect with clients to understand their changing needs.

• Connect clients to relevant local resources.

• Work in conjunction with the Volunteer Coordinator to make thoughtful connections and follow-up with clients as needed.

• Communicate with volunteers relating to our clients.

• Report client deaths to staff and relevant volunteers in a timely manner.

2. Administrative and Office Support

• Act as office receptionist, greeting visitors and handling phone inquiries as needed.

• Contribute to the  list of on-going tasks for office volunteers, and coordinate the necessary volunteer support when needed. 

• Keep office common areas tidy, including the lending library.

• Perform other duties as needed.

3.  Medical Equipment Loan Program Support

• Facilitate the equipment lending program as needed for clients and walk-ins.

• Coordinate equipment deliveries when necessary.

• Perform other duties as needed.

4.  Team Responsibilities: 

• Foster teamwork with Hospice staff and volunteers through mutual respect, open communication, and a spirit of supporting one another.

• Answer phones and provide courteous and professional assistance to those in the office

• Work with other staff to organize and facilitate occasional fundraising opportunities and activities.

• Work with all staff to see that clients get what they need, volunteers are available and feel supported by the organization and the organization has the necessary funds to continue the mission.

• Co-facilitate gatherings and support community events.

• Perform other duties as needed.

Reports to:  Executive Director

Requirements 

The person in this position will be required to drive to client’s homes, occasionally in inclement weather and on icy roads.  This person may be exposed to noxious odors and infectious diseases.  Most work is performed indoors.  Occasional moving of equipment may be required.

Qualifications

• Minimum 2 years post-high school education

• Demonstrated excellence in written and verbal communication skills

• Demonstrated ability to deal sensitively and openly with the public

• Demonstrated knowledge of basic office systems and equipment:  Copier, computer, MS Office Suite, Google Workspace, Canva, Windows

• Demonstrated ability to prioritize and organize tasks as well as handle pressure and delicate situations

• Demonstrated ability to work well with a team

• Demonstrated ability to work with people experiencing grief

• Ability to lift up to 60 pounds

• Valid Alaska driver’s license and current automobile liability insurance

• Ability to maintain confidentiality and HIPPA compliance